Returns & Refund Policy

At Gold Star Collision Group Inc., we prioritize customer satisfaction and stand behind the quality of our services. Below outlines our policy regarding warranties, refunds, and adjustments:

Workmanship Warranty

We guarantee all repairs and paintwork with a 1-year warranty from the date of service completion. If any issues arise due to our workmanship during this period, we will repair or correct the concern at no additional cost to you.

Paint Materials Warranty

The paint products we use are backed by a lifetime manufacturer warranty against defects such as peeling, cracking, or excessive fading. Should a material-related issue occur, we will coordinate with the manufacturer to resolve it promptly.

Refunds & Adjustments

As a service-based business, refunds are evaluated on a case-by-case basis. If you are dissatisfied with your repair experience:

1. Contact Us Immediately: Notify us within 30 days of service completion to discuss your concerns.

2. Inspection & Resolution: We will inspect the issue and work with you to resolve it, whether through repairs, adjustments, or other mutually agreed solutions.

3. Refund Eligibility: If we cannot resolve the issue to your satisfaction, a partial or full refund may be offered at our discretion, depending on the circumstances.

Parts & Materials

Any parts or materials supplied by third parties (e.g., replacement parts, paint) are subject to their respective manufacturer warranties. We will gladly assist you in filing claims if needed.

Contact Us

For questions or concerns about our policy, please contact:

Gold Star Collision Group Inc.

1062 West Martin Luther King Jr Blvd

Los Angeles, CA, 90037

P: 323-234-4949

Note: This policy may be updated periodically. Last updated [September, 2025].